Need help with maximizing your Pencil You In experience? Look no further than our help documentation!

Need more help than what's offered here? Get in touch:
Via email: help@pencilyou.in.
Average response time: 15mins from 10am to 11pm EST.
Via phone: (404) 461-9819. We're available to help from 10am to 11pm EST.







How does anyone book online with me?

When you're ready to begin accepting appointments online, share the address of your profile with your clients or customers. They visit your profile to book appointments with you.

If you're not sure of what the address is for your profile, login and visit your profile. Its address is always displayed at the top of the page (see below):

  • Profile_addr

Then, a customer chooses which service they want to book by clicking the Book now button for that service. They'll be able to schedule additional services in addition to the original service, too.

  • Book-now

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What do I do with existing appointments that were scheduled before I signed up?

You can add those to your schedule on Pencil You In, too!

Before you share the address to your profile, use the calendar on your dashboard to fill in all of the appointments you booked before signing up for Pencil You In.

When you do that, Pencil You In will automatically make sure no appointments overlap and affect those existing appointments.

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How do I know my appointment has been confirmed?

If you were required to pay a deposit in order to schedule an appointment, your appointment is confirmed as soon as the payment goes through.

On the other hand, if your service provider did not require a deposit payment, your appointment is confirmed as soon as it's scheduled!

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How do I change the time for an appointment?

  1. Login and under the appointment you need to reschedule, click Reschedule.

  • Cancel-appt

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I'm a customer and I need to cancel my appointment. How do I?

  1. Login and under the appointment you need to cancel, click Cancel.

  • Cancel-appt

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Can I book an appointment for more than one service?


Does Pencil You In support recurring/standing appointments?


How do I schedule an appointment from someone's profile?

  1. Enter the address for their Pencil You In profile in your web browser's address bar.
  2. Click the Book now button under the service you'd like to schedule.

  • Book-now

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How many appointments can I accept with Pencil You In?

If you've upgraded to Pencil You In Professional, you can accept an unlimited number of appointments each billing period. On the other hand, if you're using Pencil You In Starter, you'll only be able to accept 25 appointments (customers booking themselves or you adding appointments yourself) during each billing period.

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How far in advance can someone book an appointment?

As far in advance as they choose!

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How do timezones work in Pencil You In?

All appointments are created in your time zone as the service provider. Even if a customer is in another time zone and schedules with you, appointment times are still displayed and set according to your time zone.

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Is Pencil You In free? How does the free trial work?

Pencil You In offers a free (forever) plan with Pencil You In Starter.

With Pencil You In Professional, however, you can try it out for 30 days before paying anything! We know you'll love the service, but we also know how important a test drive can be. Pencil You In Professional's free trial includes all the bells & whistles that you would enjoy normally--including unlimited appointments, text messages and deposit payments.

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How does Pencil You In's billing work?

Paid accounts are charged their subscription fee every 30 days, beginning on the day the free trial ends.

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I need to change my password. How do I?

  1. Login and click Settings in the top navigation bar.
  2. The General tab will be selected by default. Click the Change button.
  3. Enter your new password.
  4. Click Save your changes.

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How do I change my email address?

  1. Login and click Settings in the top navigation bar.
  2. The General tab will be selected by default. Click the Change button.
  3. Enter your email address.
  4. Click Save your changes.

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Is Pencil You In secure? Is my appointment data safe?

Yes! Pencil You In does daily backups of your appointment data.

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What's the web address for my profile?

You send clients to your profile to schedule appointments. The address for your profile is your username in the address http://username.pencilyou.in.

If you have trouble remembering the address for your profile, log in to your account and click Edit your profile in the top navigation bar. Your profile page will always remind you of its address! (See the screenshot below.)

  • Profile_addr

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Can we change our Pencil You In profile address?

Unfortunately, you can't change your profile's address at this time.

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Do you provide phone support?

Yes! If you have a question, comment, or concern that isn't addressed here, feel free to give us a call. We're available from 9am EST to respond to you!

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Can I install Pencil You In on my own computer?

Pencil You In is web-based software that's designed to be used through a modern (new-ish) web browser. You can't install it on your own computer, but this is a good thing--you'll always be up-to-date, don't need to pay an IT guy to set up anything, and there's nothing to install!

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If I live outside the US, can I accept appointments?

Not at the current moment!

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What web browsers is Pencil You In compatible with?

Pencil You In is web-based software that's designed to be used through a modern (new-ish) web browser. You can't install it on your own computer, but this is a good thing--you'll always be up-to-date, don't need to pay an IT guy to set up anything, and there's nothing to install!

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Do I need my own website to use Pencil You In?

No! You don't need your own website to book appointments online with Pencil You In.

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I have a feature request! How do I get in touch?

Good to hear! Reach out to us during business hours at 404.461.9819 or send an email to info@pencilyou.in.

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I can't login on the website.

Here are a few things you can try:

  • Is the caps lock key activated on your keyboard? Your username and password are case-sensitive. SallySmith is not the same as sallysmith.
  • Is your password correct? Make sure you're typing it carefully.
  • Have you tried to reset your password? You can reset your password here.

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I'm locked out after too many bad login attempts.

We limit the number of failed login attempts that can be made with your account for your security. Give us a call us at 404.461.9819.

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I'm not getting email reminders and/or alerts.

Here are a few things you can try:

  • Is your email address correct in Pencil You In? To check, log in to your account and click the Settings link in the top navigation bar. Check what is listed as your email address under the General tab. Is it correct? If not, click the Change button to change your email address.
  • Are Pencil You In emails being marked as spam by your email provider? Be sure to add do.not.reply@pencilyou.in to your address book!
  • Still having problems? Contact us at 404.461.9819.

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I'm not getting text message reminders or alerts for Pencil You In.

Here are a few things you can try:

  • Verify that text messaging is enabled for your account. Text messaging is only available for customers on Pencil You In Professional.
  • Verify that your mobile phone number is correct in Pencil You In. To check, log in to your account and click the Settings link in the top navigation bar. Is the phone number listed as your phone number under the General tab correct? If not, click the Change button to change your phone number.

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I forgot my password. What do I do?

Don't worry! You can reset your password here.

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